Relax and take a deep breath, we are here to help
Our support services provide top-of the-line coverage and response for CRM. Our expert consultants can be trusted. We will solve your problems according to the service level agreements. You can trust our outstanding support to ensure that your investment is protected.
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Basic
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$500
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monthly
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- Support Desk Hours:
Monday to Friday - Business Days (7×5)
(No Weekend Support) - Database Maintenance
One backup per day - Server Maintenance
Server reboot as per the request or require - Email Response
72 Hours - 5X5 Hours Live chat support
9:30 am to 2:30 pm EST
(Skype /google /whatsapp etc) - 1 Schedule Meeting Support
(Google Meet, Skype, Go ToMeeting etc) - No Development Hours
- No SSL Support
- Support Desk Hours:
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Silver (Recommended)
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$1,000
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monthly
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- Support Desk Hours:
Monday to Saturday - Business Days (9×6)
- Database Maintenance
Three backups per day, Database restoration - Server Maintenance
Server Reboot,Monitor Disk Space, Instance Folder Backup - Email Response
48 Hours - 5×6 Hours Live chat support
9:30 am to 3:30 pm EST
(Skype /google /whatsapp etc) - 3 Schedule Meetings Support
(Google Meet, Skype, Go ToMeeting etc) - 5 Free Development Hours
- No SSL Support
- Support Desk Hours:
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Gold
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$2,000
.
monthly
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- Support Desk Hours:
Monday to Saturday - Business Days (24×6)
- Database Maintenance
Custom backups per day, Database restoration, Database clean-up - Server Maintenance
Server Reboot,Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance - Email Response
24 hours - 10×6 Hours Live chat support
9:30 am to 7:30 pm EST
(Skype /google /whatsapp etc) - 10 Schedule Meetings Support
(Google Meet, Skype, Go ToMeeting etc) - 15 Free Development Hours
- Free SSL Support
- Support Desk Hours:
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Platinum
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$5,000
.
monthly
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- Support Desk Hours:
All Days (24×7) - Database Maintenance
Custom backups per day, Database restoration, Database clean-up - Server Maintenance
Server Reboot,Update Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance - Email Response
within 4 hours - Unlimited Chat Support
(Skype /google /whatsapp etc) - Unlimited Schedule
Meetings Support
(Google Meet, Skype
Go ToMeeting etc) - 40 Free Development Hours
- Free SSL Support
- Support Desk Hours:
Note :
- $50 per hour charge for extra meetings as per the requirement.
- Support and Development hours can be used only in contract period
- Sunday Support is only applicable for Platinum subscription.
